Adobe Support

The truth about Adobe customer support...

Adobe Support don't exactly have a glowing reputation... In fact, most people seem to say that Adobe customer support stinks. I don't want to be unfair to Adobe, but I *do* want to give people the chance to voice their real-life experiences.

I frequently get E-Mails like this one from Linda:

"Help! Computer crashed; had to be rebuilt; lost old Adobe Photoshop Elements; new one is installed on my Mac10.4.11, but refuses to open. Program just crashes each time. Adobe company is NO HELP!"

It seems like all the time people are getting their wallets out, Adobe are more than happy to talk to them, but once they need aftercare, Linda becomes just another number on the system.

I have my own gripes with Adobe support, which you can read about below. If you've ever been passed repeatedly between the 'Adobe customer support department' and the 'Adobe technical support department', and sat their thinking 'Do any of your departments actually give Adobe software support?', you know the kind of thing I mean.

Do you have a story? Perhaps you had a great experience with the Adobe tech support team - tell us about it! Let's see if it's not all bad. On the other hand, if your experience was negative, be honest about that here. Let's have the truth, whatever that may be.

Have Adobe Support Annoyed You Yet?

Did Adobe answer your question and help you out, or frustrate and annoy you without giving you any useful answers? If you've got a story, go public with it here.

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Real Adobe Technical Support Nightmares

Click the stories below to see what other people have had to put up with...

Can't Cancel, Can't Refund
I cannot begin to convey my frustration dealing with Adobe's customer support system.

I recently ordered a copy of Adobe Premiere Elements 8 via the ...

No License Key, No Support
Apparently, if you can't give Adobe a license key (and a very recent one at that), you're not worth talking to.

I own lots of Adobe products. LOTS. I'...

Kind Regards

Robert Redwood Robert Redwood - Bio
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